Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, password, and optional profile details
• Agent Configurations: Agent names, descriptions, prompts, use case selections, and custom settings
• Knowledge Base Content: Documents, text, and files you upload for agent training
• Conversation Data: Messages, queries, and interactions with your AI agents
• Integration Data: API keys, webhook URLs, and third-party service credentials you provide
• Payment Information: Processed securely through third-party payment processors (we do not store full credit card details)

1.2 Automatically Collected Information

• Usage Data: Agent interactions, API calls, feature usage, and performance metrics
• Log Data: IP addresses, browser type, device information, operating system, and access times
• Cookies and Tracking: Session cookies, authentication tokens, and analytics cookies
• Technical Data: Error logs, crash reports, and system performance data

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI agent platform
• Agent Functionality: To train, customize, and operate your AI agents
• Communication: To send service updates, security alerts, and support messages
• Analytics: To analyze usage patterns and optimize platform performance
• Security: To detect, prevent, and address fraud, abuse, and security issues
• Compliance: To comply with legal obligations and enforce our Terms of Service
• Personalization: To customize your experience and provide relevant recommendations

3. AI and Third-Party Processing

3.1 AI Service Providers

We use third-party AI services (OpenAI, Anthropic) to power agent responses. Your conversation data may be processed by these providers according to their privacy policies:

• OpenAI Privacy Policy: https://openai.com/privacy
• Anthropic Privacy Policy: https://www.anthropic.com/privacy

Note: We do not use your data to train third-party AI models. API-based processing is used solely for providing real-time responses.

3.2 Other Third-Party Services

• Cloud Hosting: AWS/Heroku/Render for infrastructure
• Analytics: Mixpanel/Google Analytics for usage insights
• Error Tracking: Sentry for monitoring and debugging
• Integrations: Services you connect (CRM, calendar, email) per your configurations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data in the following circumstances:

• With Your Consent: When you explicitly authorize sharing (e.g., integrations you enable)
• Service Providers: With trusted vendors who assist in platform operations (under strict confidentiality)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Safety and Security: To protect rights, property, or safety of users or the public

5. Data Storage and Security

We implement industry-standard security measures:

• Encrypted data transmission (TLS/SSL)
• Encrypted data storage for sensitive information
• Secure database access with role-based permissions
• Regular security audits and vulnerability assessments
• API key and webhook URL encryption
• Rate limiting and abuse prevention mechanisms

Data Retention: We retain your data as long as your account is active or as needed to provide services. You may request deletion at any time (see Section 7).

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by regulatory authorities
• Data processing agreements with all third-party providers
• Compliance with GDPR, CCPA, and other applicable privacy laws

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Deletion: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interests
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, contact us at privacy@agents47.online or use the account settings page.

8. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for authentication and core functionality
• Analytics Cookies: Help us understand usage patterns and improve the platform
• Preference Cookies: Remember your settings and choices

You can control cookies through your browser settings. Note that disabling essential cookies may affect platform functionality.

9. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately at privacy@agents47.online.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or a prominent notice on our platform. Your continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: